shipping and distribution

At Top Rope Collectibles, we are committed to providing a secure, reliable, and efficient shipping experience for every customer, no matter where in the world you’re ordering from. All purchases are dispatched using tracked postal services only, ensuring peace of mind and transparency from the moment your parcel leaves our hands to when it arrives at your doorstep.

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Depending on your location, we use the most appropriate national carrier to deliver your order. For customers based in the United Kingdom, all orders are shipped via Royal Mail Tracked Services. For customers in North America, including the United States and Canada, we fulfil and ship orders through our trusted North American partner using USPS Tracked Shipping. For customers located in Australia, New Zealand, and the broader Oceania region, all orders are processed and shipped using Australia Post’s tracked services, in partnership with our regional distributor.

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Once your order has been processed and dispatched, a tracking number will be issued and sent to the email address associated with your purchase. If, for any reason, you do not receive your tracking number within a reasonable timeframe, or if you notice any issues or delays with your shipment, we strongly encourage you to reach out to our customer support team at support@topropecollectibles.com at your earliest convenience. Prompt communication helps us investigate and resolve any issues quickly and prevents further shipping delays.

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We also work with dedicated distribution partners to better serve our global customer base and reduce international shipping costs and delivery times. Customers in the following regions should place their orders through the corresponding platforms:

• United Kingdom: Orders should be placed directly through our official website at www.topropecollectibles.com

• North America (US and Canada): Orders can be placed through our official North American distributor at www.jjfigures.com

• Oceania (Australia and New Zealand): Orders are handled through our regional partner at www.gofigurecollectables.com.au

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If you're located outside of these specific territories, you are welcome to place your order with any of the partners listed above. We encourage international customers to choose the store that best suits their shipping needs, product availability, and delivery times. Please note that regional product availability may vary between stores, and pricing may reflect local shipping and import considerations.

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Should you have any questions about which store to order from, shipping timelines, customs handling, or anything else related to delivery, please don’t hesitate to contact our support team. We’re here to make sure your experience is smooth from checkout to unboxing.