Terms and Conditions
Last updated: 31 July 2025
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By using the Top Rope Collectibles (“TRC”) website or placing an order through our platform, you agree to the following Terms of Service. These terms apply to all visitors, customers, and users. Please read them carefully before completing a purchase.
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All sales made through TRC are final. This includes both pre-order and in-stock merchandise. We do not offer returns, refunds, or exchanges unless otherwise required by law. Please ensure your order is correct before completing checkout.
If your order includes both in-stock and pre-order items, it will not be shipped until all items are available. Orders containing multiple pre-order items will be dispatched when the final product is in stock. If you prefer to receive in-stock items earlier, we advise placing separate orders. All shipping timeframes provided are estimates and may be subject to change due to manufacturing delays or external logistics issues beyond our control.
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Payment is collected in full at the time of ordering. Once an order is placed, it cannot be changed, cancelled, or edited. However, if requested, we may be able to merge multiple orders into a single shipment. In such cases, any previously charged shipping fees will not be refunded.
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It is the customer’s responsibility to ensure all shipping and contact details are accurate at the time of purchase. If your address changes after placing an order, you must notify us via email at infotopropecollectibles@gmail.com. Updating your account details on the website will not apply to orders already placed.
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All orders are shipped using tracked services via Royal Mail. Once dispatched, tracking information will be sent to the email address you provided at checkout. While TRC is not responsible for lost, stolen, or damaged parcels, we will actively assist customers in filing insurance claims with Royal Mail where applicable.
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We pack all items securely and ship them in new and sealed condition. However, due to handling and transit, some items may arrive with minor wear such as edge scuffs, corner dings, or surface creases. We do not guarantee gem-mint or collector-grade packaging.
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International customers are responsible for any import duties, customs taxes, or handling fees charged by their country upon delivery. These are not included in the price of goods or shipping.
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All users of this site must agree to use our services lawfully and respectfully. Any form of abusive, harassing, or threatening behaviour—either online or offline—toward TRC staff, brand, or other customers will result in the cancellation of all active and future orders, along with a permanent ban from accessing our services.
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Customers are responsible for providing accurate and up-to-date information for billing and delivery. If your shipping address or contact details change, please inform us directly by email. Changes made to your online account will not automatically apply to orders already placed.
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Products and services offered by TRC are provided “as is” and without warranties unless required by applicable law. We are not liable for any indirect, incidental, or consequential damages that arise from the use of our website, products, or services.
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We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page. Continued use of our site or services constitutes acceptance of the latest version.
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These terms are governed by the laws of the United Kingdom. Any disputes arising in relation to these Terms of Service will fall under the exclusive jurisdiction of the UK legal system.
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For any questions, concerns, address updates, or support inquiries, please contact us directly at infotopropecollectibles@gmail.com.
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