Contact Us

At Top Rope Collectibles (TRC), we aim to make your experience as smooth as possible. Whether you have a question about an upcoming release, need help with a current order, or need to update your shipping details, our team is here to help.

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Support Channels

For all inquiries, including order tracking, address updates for open orders, and general product questions, please contact us at infotopropecollectibles@gmail.com

 

​Global Partners

If you placed an order through one of our regional distribution partners, please contact their support teams directly for the fastest assistance regarding your shipment.

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Important Information for Faster Support

For all damage claims, please include your order number along with clear photos and a short video of both the product and the packaging, ensuring that your claim is submitted within 72 hours of delivery. If you have an open order and your address has changed, you must email us directly to update your details, as updating your profile on the website will not automatically apply to orders that have already been placed. Additionally, please ensure you have reviewed the item description for any product-specific details, such as pre-order windows or scale, before reaching out, as many common questions are answered there.

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​Response Times & Conduct

We strive to respond to all inquiries within 24–48 business hours. Please remember that we maintain a Zero Tolerance Policy regarding abusive, harassing, or threatening behavior toward our staff. We are here to help and appreciate your patience and respect as we resolve your inquiry.