Frequently Asked Questions (FAQ)

We have compiled the most common questions to help you find information quickly. Please review the details below before reaching out to our support team, as many inquiries regarding delivery timelines and product specs are addressed here.

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Pre-Orders & Shipping

What is a pre-order? A pre-order allows you to reserve a figure before it is officially available. Payment is collected in full at checkout to secure your item. While we work to keep wait times as short as possible, all "Due-In" dates are estimates and can change due to manufacturing or logistics. Please review all product descriptions carefully before purchasing.

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When will my order ship? In-stock items usually ship within 1–4 business days, while pre-order items ship once they arrive at our warehouse. For large shipments, please allow 2–3 weeks for our team to process and dispatch all orders. A tracking number will be sent to your email once your package has been dispatched.

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What happens if I order in-stock and pre-order items together? To keep shipping costs efficient, orders only ship once every item in that order is in stock. If you want in-stock merchandise to arrive immediately, please place separate orders for in-stock and pre-order items.

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Can I cancel my order? All sales are final, and we do not offer cancellations or refunds for a change of mind. Regarding pre-orders, cancellations are only considered in extreme cases of extended wait times.

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Product Details & Condition

What size are Top Rope Collectibles figures? Our figures are produced in a 4.5-inch scale, utilizing the non-articulated style of the early ’90s.

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What is the condition of the packaging? We aim to provide high-quality items to all collectors, though we cannot guarantee "Mint on Card" or "Gem-Mint" status. Minor packaging wear, such as small corner dings or edge scuffs, can occur during transit and is not classified as damage.

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Returns & Issues

My item arrived damaged, what do I do? Returns are accepted only in extreme cases of transit damage. To file a claim, you must notify us at infotopropecollectibles@gmail.com within 72 hours of delivery, providing clear photos and a short video of the severe damage to both the product and the original packaging. If a return is authorized for an extreme case, the customer is responsible for all return shipping costs and must send the item back to us before a replacement or refund is processed.

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What if I miss my delivery? It is the customer's responsibility to be available for delivery or to collect the parcel from the designated depot. If an item is returned to us due to a missed delivery, the customer must pay the additional postage costs to have the order re-sent.

International Orders

Do you ship internationally? Yes, and to ensure the best rates and fastest shipping times, we ask that you order from the partner serving your specific region: topropecollectibles.com for the UK, jjfigures.com for the USA, slamcollectibles.com for Canada, and gofigurecollectables.com.au for Oceania. International customers remain responsible for all local import duties and customs fees.

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Account & Contact

How can I change my shipping address? If you have an open order and need to change your address, you must email us at infotopropecollectibles@gmail.com. Updating your address in your Wix account profile will not change the address on orders you have already placed.

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I have an issue not listed here. How can I get help? For the fastest assistance, please email infotopropecollectbles@gmail.com with your order number in the subject line. We aim to respond within 24–48 business hours.